New Client Policies


Patient Arrival Policy:

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash. All other pets must be in an appropriate pet carrier.


We see patients by appointment and do not recommend that you walk-in without an appointment. True emergency cases shall always receive top priority followed by patients with previously scheduled appointments. Emergencies are rare, but they must be dealt with immediately; please be understanding as your pet may someday require immediate care.


If you think that your pet needs immediate care, call us at 262-240-2215. We can help decide if you should see us or be referred to one of our recommended emergency clinics.

Payment Policy:

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, cash, personal checks, and CareCredit. Thus, we cannot extend personal credit or bill you later. If a pet care emergency arises that has significant expense we can help you apply for CareCredit. CareCredit has interest free payment plans that allow you to spread out a large emergency expense. You do not necessarily need a perfect credit check to qualify. It is easier to get than a credit card. CareCredit is a flexible patient/client payment program, specifically designed for pet health care expenses, that makes it easier for you to get your pet the treatment or procedures they need. CareCredit is ideal for co-payments, deductibles, treatment and procedures not covered by pet insurance as well.